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Senior Technical Support Consultant - Dynamics 365 (Business Central)


Join our Business Applications practice in Australia, as our newest Senior Technical Support Consultant for Business Central - Multiple Locations!

In this role you’ll work closely with our clients to resolve any of their issues in relation to their Dynamics 365 Business Central (NAV) solution.  As a member of the Business Applications Operations team, you will be responsible for the completion of support tasks, including enhancement work and smaller support projects working across all of our different clients. You’ll gain a deep understanding of our client’s organisation to ensure successful delivery and maybe even suggest ways to enhance their business by improving their existing solutions.
  • Providing objective advice, expertise and specialist skills in Dynamics 365 Business Central (NAV) Development as well as wider consulting skills
  • Completion of support tasks and smaller support projects working across all of our different client solutions
  • Contribute to Solution Design artefacts that translate business requirements into solution design
  • Prepare IP/Wiki materials and participate in providing user training 
  • Undertake transition activities and collection/establishment of support artefacts as allocated
  • Provide support to existing clients with minimal supervision
Your Experience
  • Several years' development experience with an excellent understanding of coding methods and best practices
  • Full understanding of Dynamics 365 Business Central (NAV) development, including plugins, JavaScript, API coding and an understanding of overall BC architecture
  • Demonstrated experience in a support environment – incident management, release management & change management will be familiar terms to you
  • Be an expert trouble shooter and love getting your teeth stuck into puzzles
  • Experience in estimating BC services, capturing scope & requirements, writing user stories and development specifications
  • Understanding of Microsoft .Net framework, including ASP.Net, C#, JQuery, SQL server
  • Manage and develop customer relationships and perceptions to achieve mutual goals
  • Understand both waterfall and agile implementation approaches
You will be passionate, highly motivated and client-focused. Empired has a vibrant culture and aims to get the best out of its people, so if you like striving to new heights and working with the latest solutions, then we would love to chat!
Empired is an ASX listed IT professional services organisation with the breadth and depth of capability to enable mid to large-sized enterprises to tap into tomorrow's advantage today.
Empired helps organisations across Australasia and New Zealand to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.

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