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15

Apr

Back to the roots? Why the traditional marketing principles still apply in the age of CX

There is no doubt that digital technology and changing customer preferences have had a major impact on the way many organisations run their marketing. CMOs have had to re-think and re-evaluate their strategies. To align themselves with the needs and wants of a modern consumer, they now have to find new ways to gain insight into their market. ... read full post

Posted by:  Katerina Thomas , Client Manager |  15 April 2019

Marketing, customer experience, Customer Centric, Data-driven marketing, #CXreimagine


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09

Apr

Welcoming this year’s graduate intake – reflections on Graduate Bootcamp 2019

Each year at Intergen and Empired we welcome a new cohort of exciting new graduates. They’re a diverse group, with different backgrounds, interests and strengths which add immense value to our business. ... read full post

Posted by:  Kylie Munro , Learning and Development Consultant |  09 April 2019

Grads, Graduate Recruitment, Graduates


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28

Mar

Getting the right experience right

We seem to be living through a time of changing rules when it comes to Experience. The town crier is walking the streets, ringing a loud and insistent bell and shouting “the old experience is dead, long live the new experience.” ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  28 March 2019

customer experience, Digital Transformation, #CXreimagine


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(2 votes)

27

Mar

Lessons in digital transformation from the front line: a Q&A with First Gas

We had the privilege of spending time with First Gas recently on two fronts. Firstly, we got the chance to sit down with Gerard Brown, Solutions Manager and Huw Griffiths, Information Services Manager from First Gas and ask them to talk us through their digital transformation journey. Secondly, we got to take the show on the road and talk to the audience at DX2019 about enabling your business to be successful in today’s fast paced world of technology.  ... read full post

Posted by:  Gerard Brown , Solutions Manager, First Gas (Guest Contributor) |  27 March 2019

customer experience, Digital Transformation, #CXreimagine


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(3 votes)

26

Mar

Highlights from the Perth Web Accessibility Camp 2019

The Perth Web Accessibility camp was held on February 12 at VisAbility . With over 100 in attendance, it's a great chance to learn and better understand how disabled people engage with the web and apps, and catch up with other accessibility champions. ... read full post

Posted by:  MIchael Bollig , Senior consultant, Digital and Experience Design |  26 March 2019

Accessibility, UX, design, UI, Inclusive Design


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25

Mar

Customer experience and advocacy: themes from DX2019

DX2019 is New Zealand’s premier digital summit held in Auckland, exploring the trends, challenges and customer experiences driving digital transformation. The sold-out conference attracts a diverse and senior audience drawn by the fantastic line up of speakers. Richard Brown, our Head of Digital and Experience Design, shares his key takeaways from the day. ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design |  25 March 2019

customer experience, Digital Transformation, #CXreimagine


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25

Mar

Digital transformation enablement: why strategy needs to lead the conversation

Why strategy needs to lead the conversation about digital experience and transformation and why you’d better join in as marketer and information technology decision maker. Claudia Rondon recently joined Empired’s Digital Experience team as a strategist. Bringing her enthusiasm about creativity and innovation and her 15 years’ experience across multiple industry clients, she shares her thoughts in the Q&A below. ... read full post

Posted by:  Claudia Rondon , Strategist, Digital & Experience Design |  25 March 2019

customer experience, Digital Transformation, #CXreimagine


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07

Mar

The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, customer experience, Customer Relationship Management, Digital Transformation, AI, Artificial Intelligence, #CXreimagine


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04

Mar

Key considerations for people central to customer experience transformation

By 2020, customer experience will overtake price and product as the key brand differentiator . The increased focus on customer experience is naturally bringing marketing-specific technologies to the fore. Businesses can’t deliver a good customer experience, let alone an outstanding one, without the right technologies in place. ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  04 March 2019

customer experience, Digital Transformation, #CXreimagine


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27

Feb

Key considerations for organisations looking to transform customer experience

As organisations begin to understand the crucial importance of delivering exceptional customer experiences, it becomes essential to understand exactly how the business can transform the customer experience in a realistic, measurable, and timely way.  ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design |  27 February 2019

customer experience, Digital Transformation, #CXreimagine


Rating: 
(1 votes)

26

Feb

Taking the opportunity to reimagine what’s possible, putting the customer at the heart of everything

Over the coming weeks and months, we’ll be focusing here on the topic of experience transformation. How do we transform the experiences we create – for our customers, users, citizens and the people within our organisations? And what role does technology play in helping us to reimagine the transformation opportunity in front of us all?  ... read full post

Posted by:  Simon Bright , Chief Executive Officer, Intergen |  26 February 2019

customer experience, Digital Transformation, #CXreimagine


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(1 votes)

26

Feb

Key trends for experience transformation

Smart businesses are redefining their customer experience (CX) from transactional to transformational. Doing so depends on smart, effective use of emerging technologies. As a result, technology and marketing are becoming inextricably entwined. ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  26 February 2019

customer experience, Digital Transformation, #CXreimagine


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08

Feb

New Microsoft Security and Compliance offerings

Security and compliance within organisations are getting more and more attention based on the increase of cyberattacks. Coupled with this, data privacy regulations such as General Data Protection Regulation (GDPR) is also something that cannot be under estimated. ... read full post

Posted by:  Dirk Prinsloo , Principal Consultant CD&I |  08 February 2019

SaaS, Office 365, Security, Compliance


Rating: 
(1 votes)

17

Dec

Evolution of Post-box (Dynamics 365 Business Central in Outlook)

The idea of transactions based on physically posted letters/invoices is not new (in fact it was quite usual a couple of centuries ago). We seem to have come full circle following the spiral of history. What really is new is the ability to use your mailbox as a primary place to post financial and operational ledger entries for ERP.  ... read full post

Posted by:  Andrew Sknar , Senior Consultant |  17 December 2018

ERP, Microsoft Dynamics, Business Central, Dynamics 365 Business Central, Enteprise Resource Planning


Rating: 
(18 votes)

29

Nov

Business Central hits the road in New Zealand

Intergen recently completed its New Zealand roadshow, demonstrating the benefits of the recently-released Microsoft Dynamics 365 Business Central solution. ... read full post

Posted by:  John Meaker , Solution Specialist |  29 November 2018

ERP, Microsoft Dynamics, Business Central, Dynamics 365 Business Central, Enteprise Resource Planning


Rating: 
(2 votes)

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