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07

Mar

The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, customer experience, Customer Relationship Management, Digital Transformation, AI, Artificial Intelligence, #CXreimagine, #DataReimagine, #AIReimagine


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16

May

Taking a big picture view of your IT solutions to achieve transformation: the power of the platform with Dynamics 365

Why should organisations start looking at a holistic approach to their IT solutions and not just stick with implementing ERP or CRM? James Page , Intergen GM of Dynamics Solutions, and Michelle Mancini , Empired Consultant, discussed this question over lunch in both Wellington and Auckland a few weeks ago.  ... read full post

Posted by:  Breanna Mudge , Marketing & Communications Coordinator |  16 May 2017

CRM, Dynamics CRM, Microsoft Dynamics, Customer Relationship Management, Dynamics 365


Rating: 
(1 votes)

03

Nov

An end to Dynamics Day: introducing Digital Convergence – where business meets technology

With both Auckland and Sydney Dynamics Days now done and dusted for another year we can break the big news: There will be no more Dynamics Day. (The announcement was met with audible gasps from the audience when we let the cat out of the bag during closing remarks at this year’s Dynamics Days.) ... read full post

Posted by:  James Page , Practice Director Partners, Alliances & Channels |  03 November 2016

CRM, Business Intelligence, Dynamics Day, Microsoft Dynamics, data insights, Digital Transformation, Less Busyness More Business


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20

Oct

Dynamics Day 2016 now in full swing!

We’ve just passed the mid-point of the biggest event in Intergen’s calendar – more than 350 people at the ANZ Viaduct Events Centre in the room and the questions are flowing (via our interactive Sli.do tool). ... read full post

Posted by:  James Page , Practice Director Partners, Alliances & Channels |  20 October 2016

CRM, Business Intelligence, Dynamics Day, Microsoft Dynamics, data insights, Digital Transformation, Less Busyness More Business


Rating: 
(1 votes)

06

Oct

Two weeks until Dynamics Day – where business meets technology

With just two weeks to go until this year’s Dynamics Day, we’ve had to do something we’ve never done before: close off registrations and create a waiting list. We’re of course delighted that there’s such great demand for what is going to be an action-packed and thought-provoking day exploring the terrain where business and technology intersect; but we’re also conscious that – despite changing venues this year to accommodate a larger audience – it’s the first year that people are going to miss out. ... read full post

Posted by:  James Page , Practice Director Partners, Alliances & Channels |  06 October 2016

CRM, Business Intelligence, Dynamics Day, Microsoft Dynamics, data insights, Digital Transformation, Less Busyness More Business


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05

Sep

The evolution of Dynamics Day: from technology conference to a customer-led conversation about technology-enabled business transformation

It’s less than two months until this year’s Dynamics Day, to be held at the ANZ Viaduct Events Centre in Auckland on October 20 th .  ... read full post

Posted by:  Simon Bright , Chief Executive Officer, Intergen |  05 September 2016

CRM, Business Intelligence, Dynamics Day, Microsoft Dynamics, data insights, Digital Transformation, Less Busyness More Business


Rating: 
(1 votes)

08

Aug

Don't miss Dynamics Day 2016

Join us for this year’s Dynamics Day , your chance to spend a day amongst business and technology experts and peers and consider how technology can underpin – and drive – your business goals. ... read full post

Posted by:  James Page , Practice Director Partners, Alliances & Channels |  08 August 2016

CRM, Business Intelligence, Dynamics Day, Microsoft Dynamics, data insights, Digital Transformation, Less Busyness More Business


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06

Jul

Enabling productivity gains and digital transformation with CRM

We talk to Steven Foster, Intergen’s Dynamics CRM Solution Specialist, about the role a strong CRM platform plays in making productivity gains and business-wide transformation a reality. ... read full post

Posted by:  Steven Foster , Client Director |  06 July 2016

CRM, Customer Relationship Management, Digital Transformation, Less Busyness More Business


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20

Apr

Convergence 2015 – What’s new for CRM?

As usual, Microsoft Convergence was a popular event this year, attended by over 11,000 people from across the globe, and full of great sessions spanning four days. If you couldn’t make it, this blog is for you. Here are some key points from the sessions that I attended. ... read full post

Posted by:  Steven Foster , Client Director |  20 April 2015

CRM, ERP, Microsoft Dynamics, enterprise resource planning, Social Enterprise, Customer Relationship Management, Convergence 2015


Rating: 
(2 votes)

14

Apr

Convergence 2015 - Thinking beyond ERP and CRM

Organisations don’t invest in Microsoft Dynamics because of a burning desire to record debits and credits, or a desperate need for a contact list. The business drivers are much deeper than that. ... read full post

Posted by:  James Page , Practice Director Partners, Alliances & Channels |  14 April 2015

CRM, ERP, Microsoft Dynamics, enterprise resource planning, Social Enterprise, Customer Relationship Management, Convergence 2015, systems of engagement, systems of innovation, systems of record


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25

Feb

Working with Resco Mobile CRM: Part 1 – Installation

Recently I have been asked to implement  Resco Mobile CRM  for MS Dynamics CRM for a client. For those of you that haven’t worked with Resco, the advantage as I see it is that you can offer a tailored CRM solution across multiple devices using either out-of-the-box or custom configuration for users with offline capability. ... read full post

Posted by:  Mark Horrocks , Solution Specialist, Dynamics Solutions |  25 February 2015

CRM, Dynamics CRM, Mobile, Customer Relationship Management


Rating: 
(1 votes)

01

Dec

It is here: Microsoft Dynamics CRM 2015

The next wave of updates for Microsoft Dynamics CRM and Microsoft Dynamics Marketing is now available to on-premises and cloud customers. ... read full post

Posted by:  Steven Foster , Client Director |  01 December 2014

CRM, Customer Relationship Management


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15

Oct

Getting the most from your Dynamics CRM Online implementation: setting up a partner of record

How do I ensure that Intergen is set-up as the partner of record for our Dynamics CRM project? ... read full post

Posted by:  Steven Foster , Client Director |  15 October 2014

CRM, Customer Relationship Management


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(0 votes)

11

Mar

Microsoft Convergence: 2014 is going to be the year of Dynamics CRM

Microsoft Convergence 2014 was a truly amazing event with announcements left, right and centre. This year’s event was held in Atlanta over three full days, closing with keynote speakers Biz Stone and Arianna Huffington, and a the final celebration performed by  FUN . ... read full post

Posted by:  Steven Foster , Client Director |  11 March 2014

CRM, Dynamics, Collaboration, Dynamics CRM, Social, Convergence 2014


Rating: 
(3 votes)

08

Nov

Configuring customer retainage process for Dynamics AX 2012

Retainage is the money that is owed by an upstream party to a downstream party to ensure the agreed project work satisfies the contractual obligation.  It is an essential part of billing cycle in the contracting and construction industry.  ... read full post

Posted by:  Burhan Sadiq , Dynamics Solutions, Solution Delivery Team |  08 November 2013

CRM, AX 2012, BI implementation advice


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(1593 votes)

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